Event Consultation & Design
Once you have made contact with an Ocean Tents representative we will arrange an appointment for on-site consultation; free of charge. We are able to consult with you in our showroom and through telephone conversations however, we highly recommend meeting with you at the event site. Due to the uniqueness of every venue, any event involving tenting requires on-site inspection. If you have consulted with a party planner, caterer or other event professional it is best to have them attend this consultation as well. If you have not consulted with any other event professionals but need to do so, we have a wide network of caterer’s, party planners, florists and other professionals that we could suggest to you. Once we have determined what tent, dance floor, staging, tables, chairs, and any other accessories you may need, we will design your event using the latest Party CAD© software; that creates a scale drawing of your event. This enables you to see how your event will look in advance. This service brings your vision to life and makes setup worry free. (Please see our Party CAD© link under Services for an example). After all of your rental needs are determined we will provide you with an estimate detailing all the costs associated with your event. The first on-site inspection, consultation, Party Cad© drawing, and quote are free of charge. Additional meetings and drawings may incur a fee. Remember, no budget is too small for us too work with; your event is only limited by your imagination!

Delivery/Pick-up, Customer Pick-Up
Upon reservation, we will negotiate delivery and pickup days that are convenient to you. It is not uncommon for delivery to take place many days before your event; this ensures rental equipment is there and ready for use on your event day. You will be contacted the day before delivery to confirm your order and the setup time period. At the time of delivery our personnel will confirm the pickup day we have pre-scheduled with you, if it is not convenient please contact our office. Normal delivery and pick-up hours are Monday thru Friday 8:00 a.m. to 5:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m. Before and after-hours delivery and pick-ups, timed delivery, surprise party delivery, and last minute orders, are available for an additional charge. Ocean Tents delivery personnel are responsible for stacking the equipment neatly in one location that is within reasonable distance from the tailgate of delivery vehicle. Special carrying, long distance walks, use of elevator or stairs, set-up and breakdown of equipment, all will incur additional charges, these requirements must be specified at the time of reservation. Failure to notify Ocean Tents of special delivery requirements will result in an additional invoice. Delivery and pickups that do not require unique needs are quoted according to your zip code. For smaller quantities of party rentals, it is possible for clients to pick up the items at our location. We highly recommend calling ahead if you choose to pick items up. It is not necessary to call ahead, however this will enable us to have your ordered pulled and ready when you arrive, saving you valuable time. Ocean Tents staff will always assist with loading and unloading the items into or from your vehicle. If you choose to pick the rental items up it is best that you have an adequate size vehicle to transport the items. Ocean Tents personnel is not able to tie, strap or improperly secure items to your vehicle. Even though we are very careful around your vehicle, Ocean Tents is not liable for any damages that may occur when loading or unloading equipment. If you are unsure of the proper size vehicle needed to transport your rented items please contact us.

Pre-Event Setup & Post-Event Breakdown
The setup and take-down of tents, lighting, staging, dance floor, and flooring are included in the published or quoted price. Items such as tables, chairs, linens, china, flatware and other items are not. For an additional fee you can arrange for us to provide this service. Most clients who do not have a caterer or an abundance of idle hands will opt for Ocean Tents to provide this service. This must be reserved in advance.

Event Attendants On-Site
Have peace-of-mind on the day of your event! To ensure the success of your event and safety of your guests, we recommend staffing your event with trained Ocean Tents professionals. The personnel we select to staff an event are our best and have years of experience in the field. The attendants will arrive appropriately dressed an hour or two before your event and leave upon completion of your event. They will assist in the operation of any of our rental equipment, adjust the lighting, check weather conditions, adjust climate controls, maintain tents, and assist in any incidentals that may pop-up. All large events require attendants and they will be included in the quoted price.